Terms & Conditions

1. NDIS terms and conditions

1.1 ADL Support Services (ADLss) purpose to provide services to NDIS participants under the scope of reasonable and necessary. ADLss reserve the right of refusal of any service they deem to not meet this scope.

1.2 All services and tasks carried out by ADL Support Services are to carried out safely and within relevant legislation including common law.

1.3 Services at all times received as a support not treatment or diagnosis

1.4 Services are to be carried out at the pre arranged duration

1.5 Normal Hours office hours are Monday to Friday 9am-5pm with the exception of public holidays non urgent communication will not be attended to outside these hours

2. Bookings, Cancellations and Service Forfeit

2.1 ADL Support Services reserve the right to cease or refuse services to any current or future client

2.2 Cancellation of prior booked services must occur no later then, and in extreme circumstances 24 hours prior to service, failure to cancel a service prior to our staff attendance to the property will result in the service being forfeited and not redeemable

2.3 Services cancelled within 7 days of regular bookings that can not be reasonably filled in luie for assigned support worker will be charged as DNA

2.4 Services cut short by the client / participant or representative of will result in the remainder time being forfeited

2.5 In cases where a regular assigned worker is unwell and unavailable at short notice an alternative but equally trained worker will be sent in luie. Refusal or cancelation of this exchange will result in shift forfeiting and will be billed accordingly.

2.6 Cancelled services with the exception of forfeited services (where less then 24hours notice is given) require to be carried out within the period prior to the next scheduled service or 2 weeks which ever is longer.

2.7 The term "Forfeited" relates to the shift being billed as a "Did not attend" DNA or complete shift irreverent of time spent.

3. Confidently and Security

3.1 All staff are required to sign and follow a strict confidentiality policy

3.2 All Staff are required to wear logoed uniform shirt at all times on duty

3.3 All staff are required to handover to management any safety concerns or breeches in criminal law observed

3.5 All staff hold current Criminal History Checks

4. Billing

4.1 All carried out and forfeit hours will be billed directly to clients selected plan method via email

4.2 Invoices are payable within 7 days

4.3 All payments are required remittances

4.4 All NDIS Services are billed in line with the current NDIA price guide and include a minimum .5 charge for travel and non face to face elements of service.

4.5 Any services carried out on public holidays will be billed at an adjusted public holiday service rate.

5. Complaints

5.1 All complaints and concerns made to ADL Support Services under the ACCC guidelines and in reflection of the nature of services must be made as soon as possible and within reasonable time of services carried out.

5.2 All complaints issued to ADL Support Services will initiate an internal investigation and where deemed required a offer of correction will be made

6. Staff and Client Safety

6.1 ADL Support Services boast the very best crew in the industry therefore we have a strict no tolerance for any bulling or harassment. ADL Support Services reserve the rights to amend or place restrictions around services to protect our teams rights to a work place free of harassment, bullying or hazards .

6.2 In line with national standards we ask any smoking is carried out away from staff or if not practical staff are able to remove themselves from the area of smoking until the smoking has ceased.

6.3 All communication between company and client must be carried out via the office number 7082 3748 or email support@adlsupportservices.com.au. Under no circumstances are staff able to give out direct contacts.

6.4 From time to time staff may take photos of their work. These photos will be maintained under our privacy policy and will not include any identifiable assets.

6.5 Staff are required to use company issued equipment at all times unless written consent (waiver) is issued.

6.6 Services are to be carried out within safety confindes including restrictions to exposure of hazards including sun, height and heat.

The below are terms and conditions of services provided by ADL Support Services

1. Service Provision General (see NDIS for NDIS terms and conditions)

1.1 ADL Support Services purpose to provide services for the injured and disabled under the scope of activities of daily living therefore services provided under the scope of considered regular practice of the individual prior to injury or the standard scope

1.2 All services and tasks carried out by ADL Support Services are to carried out safely and within relevant legislation.

1.3 Services at all times received as a support to function not compensation

1.4 Services are to be carried out at the pre arranged duration (length of service)

1.5 Normal Hours of Service are Monday to Friday 9am-5pm with the exception of public holidays

2. Bookings, Cancellations and Service Forfeit

2.1 ADL Support Services reserve the right to cease or refuse services to any current or future client

2.2 Written notification from funding body representative must be provided to ADL Support Services prior to commencement or extension of service

2.3 Cancellation of prior booked services must occur no later then, and in extreme circumstances 6 hours prior to service, failure to cancel a service prior to our staff attendance to the property will result in the service being forfeited and not redeemable

2.4 Services cut short by the client / participant or representative of will result in the remainder time being forfeited

2.5 Canceled services with the exception of forfeited services require to be carried out within the period prior to the next scheduled service or 2 weeks which ever is longer.

2.7 The term "Forfeited" relates to the shift being billed as a "Did not attend" DNA or complete shift irreverent of time spent.

3. Confidently and Security

3.1 All staff are required to sign and follow a strict confidentiality policy

3.2 All Staff are required to wear logoed uniform shirt at all times on duty

3.3 All staff are required to handover to management any safety concerns or breeches in criminal law observed

3.4 All staff hold current Criminal History Checks

4. Billing

4.1 All carried out and forfeit hours will be billed directly to clients insurance agency viaemail

4.2 Invoices are payable within 30 days